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Telephony

Business technology for innovative communications

Established in the telephony business, CTI has built a reputation for bringing the best products and support to the business community. CTI is committed to marketing only the best in class products and applications such as VoIP technologies to provide the most productive communications system, training, and support available. As one of your best tools to deliver efficiency and productivity to your business, voice technologies offer interactive collaboration locally and between branch locations. Results are limitless with the right system design, implementation, and training.

Business telephone technologies:

  • Digital Key, Hybrid & PBX Telephone Systems
  • Voice Mail/Automated Attendant Systems
  • Business VoIP (Voice-Over-IP) Solutions and Integration, even for small businesses
  • Computer Telephony Integration (CTI)
  • Voice & Data T-1 Integration Equipment
  • Wide Area Network (WAN) Interface Equipment
  • Certified Voice, Data & Fiber Optic Cabling

Business Telephone Systems Services:

  • Attendant Console
    • A software console that allows a front desk receptionist to process incoming calls with speed, efficiency and accuracy. Additionally, station status, call timer, name and number directories and other key information is always on display or available with a mouse click.
  • Call Center Solutions
    • Advanced call routing directs inbound callers to a group of agents trained to handle their calls. Features include skills-based routing, priority queuing, multiple group agent log-in, intelligent announcements, IVR voice assistant, call recording/logging and customizable reports.
  • Unified Messaging
    • Access all your critical communications from a single screen. Unified Messaging allows you to manage your voice mail, fax and email messages from your PC or telephone.
  • Auto Attendant
    • The Auto Attendant serves as an automated receptionist that answers the phone and provides a personalized message to callers with options for connecting to the operator, dialing by name or extension, or a simple menu of options empowering callers to get to their desired locations.
  • Voice over Internet Protocol (VoIP)
    • Whether you're ready today or sometime down the road, we have solutions that allow you to decide when and where it makes sense for you to deploy IP telephony. From single user remote users (SOHO), to small branch offices, to multiple locations networked together, we have the flexibility and capability to design and deploy a solution that is right for you.