Taske Technology Reporter

Affordable, Full-Featured, Contact Center Reporting

Reporter

TASKE Reporter is a browser-based reporting solution that provides advanced reporting capabilities to businesses with small, or informal contact centers. Managers in this type of environment may only need historical reporting. With the reports offered by TASKE Reporter, managers can easily track service levels, agent performance, trends in call volume, or the origin of calls by city or state.

With TASKE Reporter, create reports for queue, agent, extension, and trunk activity. Report on intervals as small as 15-minutes in daily, weekly or monthly periods. Print, export, or email the reports on demand or automatically through a schedule.

The browser-based backbone of TASKE Reporter makes all reporting information accessible from any Internet enabled computer. Managers on-the-go benefit from this flexibility and portability with the capability to view, print, export, or email reports from the office, home, or while traveling.


Designed to Meet Small Business Needs

The TASKE Reporter base package includes one user license. This license allows a manager or supervisor to sign into the web-based interface and create, view, print, export or email reports for up to 50 agents and an unlimited number of extensions, trunks and queues. Additional user licenses are available.

TASKE Reporter is strictly a historical reporting application, it does not include real-time activity monitoring. Some of the key features of TASKE Reporter are:

  • Contact center and business reporting
  • Cradle-to-grave reporting

TASKE Reporter - providing the information you need to manage.

Comprehensive contact center and business reporting.

Use the reporting feature in TASKE Reporter to create reports for queue, agent, extension, and trunk activity. Report on intervals as small as 15-minutes in daily, weekly or monthly periods.

Queue reports provide detailed information to several areas of a business. Supervisors and managers use queue reports to easily track key measures such as service levels and abandoned calls; while marketing departments track calls based on geographic origin to better target customers. Agent and agent group reports provide agent performance comparisons that make it easy to identify high performers or those who may require additional training. Detailed extension and trunk reporting eliminates the need for a business to purchase a separate call logging solution. This further reduces the cost of ownership for a small business and increases the return on investment for TASKE Reporter.

Cradle-to-Grave reporting.

The in-depth search and filtering capabilities of Call Visualizer allow managers to quickly identify problem calls. Drill-down into the call details and reveal the events of a specific call, such as the amount of time a caller was on hold or the number of times a caller was transferred.

This information allows managers to review call handling techniques and improve the customer experience. This makes TASKE Reporter not only an invaluable reporting application for the contact center, but a comprehensive call management application for the entire business.