Enhanced Call Metrics

Maximize Call Center Effectiveness with Reporting Capabilities

Thousands of contact center supervisors around the world rely on TASKE software products to help manage their agents, set and meet service levels, and provide vital management information on call activity. In a contact center environment, callers enter the telephone system and are routed to the queues that best suit their needs. Each queue is serviced by agents and a supervisor monitors both queue traffic and agent activity.

On-line displays and reports are an important addition to ACD, to provide enhanced supervisory monitoring of ACD activity. You can view screen displays and generate printed reports on call statistics and agent performance.

Toshiba offers several types of PC-based display and reporting products that are ideal for use with ACD applications.

TASKE Reporting

Contact

Real time and historical reporting for call centers.

Reporter

Historical reporting so managers can easily track service levels, agent performance, trends and other necessary metrics.

Essential

Monitor employee telephone usage in real-time as well as report on extensions, departments, and trunks

Call Accounting

Affordable and robust call reporting for SME. ACD not required.