Enhanced Call Metrics
Maximize Call Center Effectiveness with Reporting Capabilities
Thousands of contact center supervisors around the world rely on TASKE software products to help manage their agents, set and meet service levels, and provide vital management information on call activity. In a contact center environment, callers enter the telephone system and are routed to the queues that best suit their needs. Each queue is serviced by agents and a supervisor monitors both queue traffic and agent activity.
On-line displays and reports are an important addition to ACD, to provide enhanced supervisory monitoring of ACD activity. You can view screen displays and generate printed reports on call statistics and agent performance.
Toshiba offers several types of PC-based display and reporting products that are ideal for use with ACD applications.