Call Center Solutions
Streamline Call Center Functions for Greater Profitability
Call centers have become important strategic business tools. A well-managed call center can serve customers quickly, efficiently, and cost-effectively, providing an important competitive advantage.
Toshiba provides solutions to enhance call center operations in several important ways:
- Efficient call handling
- Faster response to callers
- More efficient handling of peak hours traffic
- Effective back-up coverage
- Increased agent productivity
- Simplified staffing requirements
- Increased management control
- Grows with your business to protect your investment
You don"t have to be large call center to benefit from these capabilities. Call center functionality applies to all businesses who receive a high volume of calls into small or large departments. With the Strata ACD application, calls can be directed in a variety of ways to ensure that calls are handled quickly and efficiently, enabling your call center to operate at peak efficiency, increasing revenues as a result.
Your call center doesn"t have to be complex to be powerful. In fact, the Strata Automatic Call Distribution (ACD) is simplicity at its finest, running as an application on the Strata Media Application Server, along with ACD reporting, voice mail, and other value-added CTI applications.
- Toshiba ACD
- ACD makes it easy to optimize contact center operations, increase customer satisfaction and improve efficiency
- Toshiba Strata Call Manager
- Combine the capabilities of your computer and telephone into one powerful communication tool.